Welcome to Florist Greenwich, your trusted online flower delivery service in Greenwich and the surrounding areas. These Terms & Conditions apply to the online purchase and delivery of flowers, floral arrangements, and related products from our website. By placing an order with Florist Greenwich, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. Please read them carefully before ordering.
These Terms are applicable to all customers in Greenwich and nearby locations using our online platform.
1. Product Selection: Customers can browse and select from a variety of flowers and arrangements available on our website. Each product includes a description, options for sizes, and images for guidance. Please note, due to the seasonality and availability of certain flowers, substitutions of equal or greater value may be made when necessary, and we will endeavour to match the original selection as closely as possible.
2. Placing Your Order: To place an order, simply add your chosen items to your basket, proceed to checkout, provide accurate delivery details, and make payment as prompted. Double-check your recipient's address, delivery date, and contact details to avoid failed or delayed deliveries.
3. Order Confirmation: After successful payment, you will receive an on-screen confirmation and/or an order confirmation number. Orders are only accepted and confirmed once payment is received in full and acceptance is communicated to you via confirmation screen or email message (excluding contact details in this document).
4. Changes to Orders: Any amendments to your order must be submitted as soon as possible following placement. We will make reasonable efforts to accommodate your request, but we cannot guarantee changes once the order has entered the fulfilment process or on/near the scheduled delivery date.
1. Accepted Payment Methods: We accept most major credit and debit cards, and may offer alternative payment methods from time to time. Payment for all orders must be made in full at the time of ordering. Orders will not be dispatched until payment has cleared.
2. Pricing: All prices are clearly displayed in British Pounds Sterling (GBP) and include VAT, where applicable. Delivery charges and optional extras (such as chocolates or vases) are listed separately and are clearly specified prior to checkout.
3. Failed Payments: If your payment is not authorised, your order will not be processed. We accept no liability for failed payments or any resulting non-fulfilment of your order. Please ensure sufficient funds and correct card details before confirming payment.
1. Delivery Areas: Florist Greenwich provides flower delivery services throughout Greenwich and the neighbouring areas. If we are unable to deliver to your designated address, we will inform you as soon as possible and offer an alternative or a refund.
2. Delivery Times: Standard delivery is available Monday to Saturday, excluding public holidays. Whilst we strive to deliver on your chosen date, specific delivery times cannot always be guaranteed due to factors beyond our control. Same-day delivery may be available if orders are placed before our daily cut-off time, which is displayed at checkout.
3. Delivery Instructions: Please provide detailed delivery instructions to ensure successful delivery. If the recipient is unavailable at the given address, we may leave the flowers with a neighbour, in a safe place, or return them to our store for re-delivery or collection. Further delivery attempts may incur additional charges.
4. Force Majeure: We are not responsible for delays caused by events outside our control, including extreme weather, transport disruptions, or other unforeseen circumstances. In the event of significant delay, we will notify you as soon as possible.
5. Non-Delivery: If we fail to deliver your order on the agreed day (other than due to force majeure or incorrect information supplied by you), you may be entitled to a refund for the affected products. Our liability is limited as set out in the section on liability below.
1. Right to Cancel: Under the Consumer Contracts Regulations, you may be entitled to cancel your order in certain circumstances. Please contact us as soon as possible if you wish to cancel. For perishable goods (fresh flowers and plants), your right to cancel is limited once preparation has commenced or the product has been dispatched.
2. How to Cancel: To request a cancellation, contact our customer service with your order number and details. Where eligible, we will process your cancellation and provide a refund through your original payment method. Refunds may take up to 5-7 business days to appear, depending on your card issuer or bank.
3. Amendments: If you need to amend your order (recipient details, message, or delivery date), notify us promptly. We will do our best to accommodate changes but cannot guarantee amendments if the order has already been prepared or dispatched.
4. Non-Cancellable Items: Certain customised or seasonal products may be non-refundable or non-cancellable. Such restrictions will be clearly indicated at the time of order.
1. Perishable Nature of Goods: As flowers are perishable, we do not accept returns except in the rare event that products are received damaged, incorrect, or not as described.
2. Faulty or Damaged Goods: If you believe your flowers arrived in poor condition or the incorrect item was delivered, contact us within 24 hours of receipt, including photographic evidence. We may offer a replacement, partial or full refund, or other compensation at our discretion.
3. Refunds: Approved refunds will be processed promptly to your original payment method. Refund timescales may depend on your payment provider. We are not liable for delays outside our control.
4. Exclusions: We cannot offer compensation for minor variations in flowers due to natural characteristics, or issues resulting from incorrect delivery information provided by the customer.
1. Accurate Information: You are responsible for providing complete, accurate, and up-to-date information when placing your order. Florist Greenwich is not liable for failed deliveries due to incorrect addresses or missing delivery instructions.
2. Care for Flowers: It is your responsibility to ensure proper care for your flowers once received. Instructions for prolonging the freshness of your flowers are provided with each order. Flowers kept in unsuitable conditions or not cared for according to instructions may age prematurely, which is not covered by our refund policy.
1. Limit of Liability: Florist Greenwich’s total liability for any claim shall not exceed the amount paid for the products supplied by us to the customer. We accept no liability for indirect or consequential loss, loss of profit, economic loss, or emotional distress arising from either delivery delays or product quality (unless due to negligence).
2. Force Majeure: We are not responsible for failure to perform our obligations, or delays, due to circumstances beyond our reasonable control (including, but not limited to, adverse weather, transport breakdown, strikes, or supplier shortages).
3. Third Parties: We are not liable for any third-party acts or omissions, including but not limited to couriers or delivery agents, subject always to our obligations under UK Consumer Law.
4. Statutory Rights: Nothing in these Terms affects your statutory rights as a consumer under UK law.
All website content, including text, images, product descriptions, and design, are the intellectual property of Florist Greenwich and may not be reproduced or used for commercial purposes without written permission.
Florist Greenwich is committed to protecting your privacy and employs appropriate safeguards to ensure your data is secure. Personal details provided during order are processed in accordance with applicable UK data protection laws and our privacy policy, which can be consulted on request. Your payment details are handled securely and are not stored by us after your transaction is complete.
These Terms & Conditions, and any dispute or claim arising out of or in connection with them or the supply of products by Florist Greenwich, shall be governed by and construed in accordance with the laws of England and Wales. By ordering from Florist Greenwich, you agree to submit to the exclusive jurisdiction of the courts of England and Wales.
1. Severability: If any provision of these Terms is found to be invalid or unenforceable, it shall not affect the validity and enforceability of the remaining provisions.
2. Changes to Our Terms: Florist Greenwich reserves the right to update or amend these Terms & Conditions at any time. Any material changes will be posted on our website. Continued use of our services after such changes constitutes acceptance of the revised terms.
3. Entire Agreement: These Terms & Conditions constitute the entire agreement between you and Florist Greenwich regarding your online order and flower delivery in Greenwich and surrounding areas.
For questions, or further clarification regarding these Terms & Conditions, please contact us through our official channels listed on our website.
Thank you for choosing Florist Greenwich for your online flower delivery needs in Greenwich and the surrounding area.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Greenwich, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Greenwich.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
