Returns, Refunds & Complaints Policy

Our Fresh Flowers Guarantee in Greenwich

At Florist Greenwich, we pride ourselves on serving our local community with the freshest, most beautiful flowers available. Every bouquet is hand-arranged with care and delivered promptly to ensure exceptional quality. Our Fresh Flowers Guarantee ensures both households and businesses around Greenwich receive only the finest floral arrangements, every time.

Damaged on Arrival Policy

Your satisfaction is our priority. On the rare occasion that your flowers arrive damaged or in poor condition, we are here to help. If you notice an issue with your delivery, please contact us within 24 hours of receipt, providing clear photos of the damaged flowers and packaging. This helps us resolve issues quickly and make things right for you, whether you ordered for your home or business in Greenwich.

Freshness Window

We take great care in sourcing and preparing our flowers to ensure lasting freshness. Our arrangements are guaranteed to remain fresh for a minimum of 5 days from the time of delivery, with proper care. If your flowers do not meet this standard within the five-day freshness window, please reach out to us with photos and a brief description of the issue. Our team will assess your claim and offer a suitable resolution.

Refund & Replacement Options

Your peace of mind matters to us. If you experience any problems with your flower delivery—such as damaged blooms, poor freshness, or an incorrect product—we offer the following options:

• Replacement: We can arrange for a fresh replacement bouquet to be delivered at a time that suits you, subject to availability.
• Refund: In certain cases, where a replacement is not suitable, we can process a refund to your original payment method.

Please note: Refunds or replacements can only be processed if the complaint is made within 5 days of delivery, and you have provided the requested supporting information or photos. We are committed to resolving your issue promptly and fairly, continuing our reputation as a trusted local florist in Greenwich.

Our Complaints Process

We always strive for your complete satisfaction and want every Florist Greenwich experience to be joyful. If you have a concern or complaint about your order, our process is straightforward:

1. Contact Us: Notify us of your issue within the freshness window, giving details of the problem along with supportive photos if possible.
2. Review & Response: Our customer care team will review your complaint and contact you within one working day to discuss the most appropriate solution.
3. Resolution: Once reviewed, we will offer you a replacement, refund, or alternative solution depending on the circumstances.

Your feedback is vital, helping us uphold our high standards as a local Greenwich florist trusted by households and businesses alike.

Trusted Local Florist in Greenwich

Florist Greenwich is proud to be a genuine local business, dedicated to delivering outstanding floral arrangements across Greenwich and the surrounding areas. Our longstanding commitment to freshness, reliability, and friendly service makes us the first choice for flower deliveries in our community. Thank you for supporting your local florist!